I signed in, but my orders and points are missing

You've most likely signed in with a different email from the one on your account. Signing in with a new email creates a new, empty account.

Sign out, then sign in again with the email you used for your past orders. If you're not sure which one that is, email [email protected] and we'll look it up. If you now have two accounts, we can merge them. To protect your account, we'll ask you to confirm your last order first.