Payments and Fees
Frequently Asked Questions
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What is Age Verification?
Age Verification with Inverite
Age Verification via Email
How is my information kept secure?
I need to change my shipping address name
How do I get my ID into an image format (jpg/png/gif)?
Can I change my Age Verification method?
Is it safe ordering with Herbal Dispatch?
What do I need to do to become a member of Herbal Dispatch?
How does your points system work?
How do I place an order?
Why do you need my ID?
Do you have a phone number where I can call and speak to someone?
When will my order ship?
Do you offer a Veteran’s discount?
What are your working hours?
Can I add/edit/cancel my order?
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Payments and Fees
What methods of payment do you accept?
What are the shipping fees?
What's the minimum amount I can order?
Is tax included in your prices?
I've sent my E-transfer. What next?
How do I send an Interac E-transfer?
What will happen to my order if I don't submit payment?
Where are my Payment Instructions?
What is the difference between sativa and indica?
Phoenix Tears - difference between ISO and MCT?
My shatter turned to wax. Now what?
Phoenix Tears - dosage and recommendations
Phoenix Tears ISO - is it safe?
Are the product images real?
How will my order be packaged?
Canada Post says "successfully delivered" but I have not received my order
What happens if I don’t get my package?
Why was my package sent with a “Signature Required”?
Canada Post tracking information has not updated recently
My package is going to the wrong destination
Shipping to Nunavut and Northern Quebec
My tracking number does not work. Help!
Share and Earn with our Referral Program!
How does your Referral Program work?
I used my referral reward, but my order was canceled
I used a referral coupon, but my order was canceled